Returns & Exchanges
At Columbia Restaurant Gift Shop, we take pride in our authentic Spanish-Cuban flavors and artisanal goods. If you are not completely satisfied with your non-perishable purchase, we offer a 30-day return policy to ensure your experience remains as legendary as our history.
Initiate Your Request
Contact our guest services team via email with your order number and details regarding the item you wish to return or exchange.
Prepare Your Package
Carefully pack the unused, non-perishable items in their original packaging, including a copy of your receipt or packing slip.
Ship the Item
Affix the provided return label or ship the package to our historic Ybor City headquarters using a trackable shipping method.
Receive Refund or Exchange
Once we receive and inspect your items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing